How are annual subscriptions paid?
Annual access is currently arranged by bank transfer. The package, employee allowance and annual price are agreed for your business. Manager access is included; a Manager with an employee profile to work shifts uses one employee place.
What happens above the approved employee allowance?
The Manager saves an employee request. The platform administrator reviews the plan change and charge before the new employee’s access is activated. Clockx moves from 5 to 10 places for a £70 annual increase, then from 10 to 20 for £150. Above the published tiers needs an agreed quote.
Will replacing an employee purchase another place?
An available place within the approved allowance can be reused. Adding a person within that allowance does not purchase another place. Working Managers with employee profiles count in the allowance.
How do monthly add-ons work?
Tasks costs £4.99 per business per month plus £2.35 per agreed chargeable user per month. Stock Management costs £9.99 per business per month. Both require Full Workspace and must be enabled for the business. Tasks charges use the agreed chargeable-user count; they do not automatically follow every new employee.
What is recorded when a plan increases?
An approved annual increase is recorded in Finance and reflected in the annual renewal quote. The administrator can reduce an initial charge for a part year where agreed. Approval records a charge for invoicing; it does not collect a card payment.
How are renewals, cancellation and trials agreed?
Your business agreement should confirm the subscription start date, renewal date and quote, any trial end date, payment dates and cancellation arrangements. No standard cancellation notice period, refund rule or automatic card-renewal policy is announced on this guide. Confirm those points before activation.
How do I change or end an add-on?
Discuss the change with the platform team and agree the effective date and any final charge. Follow the cancellation arrangements confirmed for your business; this website does not provide a self-service cancellation action.
Does a website estimate activate a subscription?
No. Website calculators and draft enquiries are for discussion. The subscription and enabled add-ons are confirmed separately for the business.